Spa Policies & Information

Check-In:
Please arrive at least 5 minutes before your scheduled appointment. For spa parties of 4 or more, arrival 30 minutes early is required. Late arrivals may result in shortened services to remain on schedule for other guests.

Gift Certificates:

• Not valid for groups of 3 or more.

• All sales are final.

• Certificates issued before 11/1/2017 are no longer accepted due to new ownership.

• Cannot be applied to discounted services.

Discounts & External Promotions:
We offer discounts year-round. Please note:

• Discounts and promotions may not be used on holidays, in groups of 3 or more, or for pre-booked appointments.

Attire:
Dress comfortably. We provide everything needed for a relaxing experience.

Health Conditions:
Kindly inform us of any medical conditions when booking so we can tailor your treatment accordingly.

Patch Tests:
A patch test is required 24 hours prior to glycolic or lactic acid peels. Please consult with your esthetician or guest services during booking.

Gratuities:
Gratuities are not included in service prices. 15–20% is customary. An 18% gratuity will be automatically added to groups of four or more.

Cancellation Policy:

• Cancellations within 48 hours will be charged the full amount.

• No-shows will be charged in full, including the redemption of gift certificates or promotional deals.

• After three consecutive reschedules, the full price or applicable gift card/special will be applied.

• Booking confirms your appointment. Reminders are sent, but it is your responsibility to remember your appointment time.

Helpful Tips:

• Stay well-hydrated before and after services.

• Turn off your phone upon arrival.

• Avoid shaving before body scrubs/wraps.

• Men: Avoid shaving your face 48 hours prior to a facial.

• Waxing: Please allow at least two weeks of hair growth.

Most importantly — relax and enjoy your time with us!